“Due to serious and unfounded allegations, PHSO is no longer formally engaging with you in correspondence”
(aka stop criticising us or we won’t speak with you again).
In October 2020, PHSOtheFACTS wrote to the Board of Governors at PHSO. The letter was published on PHSOthetruestory in March 2021.
With due deference to The Tremeloes, Mr. Behrens and his Board seem to think ‘silence is golden’ because I received a resounding no and there is no doubting a PHSO policy of ‘non communication’ with me as coordinator of PHSOtheFACTS.
As one of the 25 signatories of the follow-up letter, David Czarnetzki thought it worth another try and sent a fact searching personal letter to Linda Farrant who, as a Director at PHSO, chairs the Audit, Risk and Assurance Committee. The abridged text of the letter can be found here, but he too has not received a reply.
This is where matters now stand. It is perfectly clear that this so called ‘exemplary’ Ombudsman service does not have robust and challenging governance in place, its Directors burying their heads, ostrich like, in the sand.
The reality is the Ombudsman sees himself as only answerable to PACAC’s annual scrutiny and will not directly answer criticism by members of the public. Therein lies a problem as the last scrutiny session lacked any real incisive impact to the issues facing many complainants, the latest of which is the decision not to investigate the backlog of 2600 cases awaiting allocation to an investigator which fall within the Ombudsman’s tier 1 or 2 of his scale of injustice.
So it is now confirmed. The Ombudsman and his Board are indifferent to the valid criticism of those who come to him for remedy.
Michael Gove at the Cabinet Office has blocked Ombudsman reform.
phsothetruestory 
When an organisation is unaccountable the governors appear to think they have no responsibility to anyone at all. They can just attend their board meetings by zoom, ask a few softball questions, and pocket their £10-15,000 annual salaries. Nice work, unless you have a conscience.
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“serious and unfounded allegations.”. PHSO admits the allegations are serious, which obviously are. As for the “unfounded” part, that is ITS allegation, with a great difference: PHSOtheFacts has proven its own allegations (the evidence is in the book published, for anyone to read), whereas PHSO didn’t prove anything. Or rather, disprove. Anyone can say something is “unfounded”, it is just a very common, lazy and easy way to say :”I disagree” without giving any reasons why. Often because either the reasons are valid, or because it takes too much work to discredit them, or a combination of both. Moreover, it is very hard to disprove facts, so it is not surprising that PHSO just says: “It is not true!”. It thinks that an empty, mere statement has power if made by a “large” and known organization such as the PHSO, hoping that people will see the other party as a “small”, irrelevant group of ridiculous conspiracy theorists or something like that.
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Spot on.
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The corruption here is so deep it is breathtaking. There is no justice, resolution or help for anyone against failure of Government departments or NHS. We need a totally new kind of Government in everything – a new shift away from the control and theft and basically unlawful goings on that has become the norm in every aspect of it. No one is accountable. Indeed ‘What is the “Point of the Ombudsman” could not have been a better title for a book. When the body set up to investigate and protect us and for which we pay, cannot be trusted by the people and is totally unaccountable, where are we?
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Let us hope that the writing is on the wall for this corrupt organisation.
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Parliamentary Health Service Ombudsman is corrupt by design and protects poor care/treatment rationing/ postcode lottery and stealth privatisation, I was tactically misdiagnosed and even with strong evidence found no accountability or resolution and the Parliamentary Health service Ombudsman after 26yrs of submitting new evidence has refused to accept and classed my case as Historic
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PS. not only that, it disregards the outcome of a previous, upheld decision – to the same complainant- for basically the same complaints made to the Local Government And Social Care Ombudsman, against Haringey Council, where -more- harm was done by the Haringey Council, than in the previous case. 🤯
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Unaccountable bodies such as PHSO can act as they like and get away with it.
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I doubt they are being indifferent to PHSO’s brutally factual criticism; the Ombudsman just finds it very bitter tasting. Guess why? My only advice for the Ombudsman would be to read your book, if it has not done so already. Plenty in there to rub it off the wrong way. You are basically holding a mirror to a thinking, but deluded and ugly beast. I have almost finished reading your book, and will send you my story as soon as possible, unfortunately I have been overwhelmed with stuff to do, I also wanted to read your book in its entirety just to be more knowledgeable about the subject, before writing my own story. My story might not be nearly as painful as that of the other ones in your book, but it is kind of “unique” in that it will show very clearly some egregious aspects of how absurd these organizations can be, that I don’t think were obvious before, such as how they publish reports, and then they take “decisions” (i.e. but not investigating at all!) that blatantly disregard anything they wrote previously in their own report! Incredible.
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I look forward to hearing your story.
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