blogposts

Admit only what is harmless – complaint handling mantra.

April 7, 2016 — 4 Comments

blogposts

Thinking of making a complaint?

April 5, 2016 — 4 Comments

blogposts

Will Mick Martin, Deputy Ombudsman be held to account?

March 21, 2016 — 1 Comment

blogposts

The complainant’s paradox.

March 13, 2016 — 10 Comments

blogposts

HSJ calls for resignation of PHSO leadership

March 7, 2016 — 15 Comments

blogposts

Deputy Ombudsman complicit in cover up.

March 3, 2016 — 7 Comments

blogposts

Ombudsman reform – why we need a full debate.

January 9, 2016 — 10 Comments

blogposts

The historic complaint dilemma.

December 18, 2015 — 6 Comments

blogposts

DEEDS NOT WORDS

November 17, 2015 — 7 Comments

blogposts

Ombudsman services under the microscope.

November 1, 2015 — 20 Comments