Thinking of making a complaint?

10 things you need to know:


  1. Although you are the one asking for an investigation you will have to find all the evidence yourself.

  2. You will have to access and read all the policy documents to identify the breaches.

  3. Having done so you will be told that policies are only ‘guidelines’, no breaches occurred.

  4. You may find that the law has been broken.  You will be told to take your complaint to court and fund yourself while the public body is funded by the taxpayer.

  5. Your complaint will be dealt with by the legal team who have no duty of candour and will do and say ‘anything’ to protect their client.

  6. If you object to the manipulation of the facts you will be told to take your complaint to court.

  7. There will be endless delay.  Like a boa constrictor the complaint process will slowly suck the life force from you.

  8. Truth and evidence are irrelevant.  Linguistic manoeuvrings will absolve all guilty parties.

  9. Any internal review process is merely a rubber stamp of the first decision made by a colleague.

  10. The 65% of people who say they wouldn’t make a complaint because it won’t make any difference are right.  Listen to them.



  1. lindsaycjackson

    2 reasons for complaining remain. You need to satisfy yourself that all practical avenues for complaint really have been exhausted. The rejection of your justified complaint will also make the PHSO’s annual statistics look even worse.

  2. Bill Young

    Like many veteran complainants I’ll keep going all the while I have the initial evidence and compounded evidence made throughout the investigation. The only negative aspect is not being paid for the full time job it becomes.
    We need to encourage the 65% who decline to complain because the internet has a wealth of information to help and guide you. Then our adversaries will have to realise they can no longer rely on their past years of complacent lying to complainants

  3. EJ

    You could also add on something about “You may have cast iron evidence, but the investigator will: (1) behave as if it doesn’t exist; (2) interpret it in a bizarre way as not evidencing what it clearly does; or (3) mindlessly repeat the mantra – we do not feel there is anything to change our findings.”

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