blogposts

Ombudsman services under the microscope.

November 1, 2015 — 20 Comments

blogposts

Fantasy targets

October 21, 2015 — 3 Comments

blogposts

PHSO – can a dysfunctional organisation reform itself?

September 6, 2015 — 12 Comments

blogposts

The system rules ok.

July 28, 2015 — 1 Comment

blogposts

When complaint handling becomes risk analysis it has missed the point.

July 25, 2015 — 8 Comments

blogposts

Dame Julie Mellor and the ‘toxic cocktail’.

May 23, 2015 — 0 Comments

blogposts

Wriggle room lets everyone off the hook.

April 18, 2015 — 1 Comment

blogposts

Without accountability you get impunity and that leaves all of us at risk.

April 9, 2015 — 1 Comment

blogposts

An open letter to Bernard Jenkin re PHSO  

March 10, 2015 — 0 Comments

blogposts

Dame Julie Mellor, “The Morecambe Bay Stance” & Bristol

March 10, 2015 — 0 Comments