Photo by Vladimir Haltakov on Unsplash
Keith Smith – a tribute to all those who have been on the complainant’s journey.
He was toppled over, in full view of witnesses, on hospital land
Whereupon the NHS issued a denial he had ever existed
Euthanasia ‘could not be accepted’ as part of Trust policy, in any event
On production of photographic evidence – of a group attack – its
‘Principle Of Vicarious Liability’ was substituted (not one individual’s
act, so blame withheld – from all)
Responsibility could not be taken for misuse of public property (the carrot
and broom) as there was no documentation of their discovery at the
scene
There was a delay in clearing up the puddle, as the event occurred after
lunchtime on Friday afternoon
And there was then an eight-hour wait, on the Monday
The GMC ‘could not see’ doctors were necessarily involved, in spite of his
having stood in the enclosed grounds of their hospital accommodation
The Health Service Ombudsman did not uphold the complaint, as he
‘did not consider’ any of the outcomes could have been changed
(‘He was going to melt, anyway’)
The police declined to view available CCTV footage
And the family did not have the number of pieces of coal (75, 000)
required for a judicial review

‘The power of complaints
Every time someone comes to us with a complaint about the NHS or a public service organisation, it is because they have been unable to reach a satisfactory conclusion. It also means they will probably have gone through an unacceptably long and painful process to make sure action was taken to address the problem and seek justice.’
Rob Behrens 27/12/23
Too true. And just to speed things up for Waspi victims the Ombudsman passed the buck to the Government!
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Then Rob Behrens put them through another unacceptably long and painful process where only 1% are likely to reach a satisfactory conclusion. He must know he is causing secondary harm. How does he sleep at night?
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‘If you want a picture of the future, imagine a boot stamping on a human face – for ever.’
George Orwell
‘He was toppled over, in full view of witnesses, on hospital land’
How long did it take before the witnesses were diagnosed with delusional disorder?
Were they ‘passionate’ in their belief? Did they ‘have a desire to involve the government’? Did they ‘dedicate time toward excessive actions, like letter writing’? Were they involved in legal action?
https://psychcentral.com/disorders/delusional-disorder-symptoms#signs
A trick of the light!
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Absolutely Jeff. That’s how they play it and victimise the victims over again.
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The victims we know of:
‘An analysis of health service data found that between 2015 and 2023 some 3,684 life-threatening mistakes by doctors were recorded.’
https://www.dailymail.co.uk/health/article-12912363/NHS-patients-botched-surgery-wrong-body-part.html
These are the ones who had operations carried out on the wrong parts of the body, injections in the wrong eye, wrong bits removed and stuff left inside them.
As for the ones who died…
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Thankyou PHSO THE FACTS for the compassion and understanding that members of the group who made complains to the NHS and where told to go to the ombudsman never recieved.Our Historic cases were not even mentioned in the recent PHSO scrutiny. It was discussed that they marked their own homework and made their own decisions not to review cases, changing the goal posts in the process so these cases would not be reviewed robustly ever.Our scars will never heal.
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In a nutshell. The complaints procedure is designed to be stressful so you simply give up trying to find out what went wrong.
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The NHS gets Worse & Worse – as time goes by!!… 😦
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BRILLIANT,
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The NHS complaints process is an exercise in mental gymnastics in order to blame anyone but themselves. It messes with reality and leaves a million questions. You used to know the world you lived in but now you don’t and nothing makes sense any more. The professionals who you thought were meant to be safe and reliable turn out to be the very ones who destroy you.
This and more was my experience of raising a complaint at Derbyshire NHS Foundation Trust with their CEO Steve Trenchard, Executive Director of Patient Experience Carolyn Green, hired gun Dr Mike Drayton and solicitor Melanie Isherwood:
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Very interesting story. But one thing struck me…everyone is mentioned by name. The solicitor, barrister, doctors, and judge. But the website makes no mention of your name. Why the secrecy?
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