Compare and contrast two different Ombudsmen services ….

… then answer one simple question.

The National Ombudsman Service of the Netherlands has:

• 70% of staff carrying out investigations
• many of the investigative staff are professional lawyers
• the investigations are broken into specialist areas each with a team of experts.

  The Parliamentary and Health Service Ombudsman of the U.K. has:

• 30% of staff carry out investigations
• 54% of the staff are in management roles
• 3 members of staff have legal qualifications
• no experts work within the investigative team

Q.    Which one do you think delivers the best service?

Answers on a postcard to:

Millbank Tower, Millbank, London SW1P 4QP