blogposts

HEALTH AND CARE BILL – ANOTHER LAYER OF COMPLAINTS CONFUSION?

August 1, 2021 — 5 Comments

blogposts

Complaints: do they make a difference? (3 of 3)

April 14, 2021 — 8 Comments

blogposts

The curious question of customer satisfaction.

October 29, 2019 — 22 Comments

blogposts

Fraud, what fraud? part 3 PACAC

February 23, 2019 — 5 Comments

blogposts

Does Dame Julie Mellor meet the ‘fit and proper person’ test.

March 8, 2015 — 10 Comments