blogposts

Ombudsman reform – why we need a full debate.

January 9, 2016 — 10 Comments

blogposts

The historic complaint dilemma.

December 18, 2015 — 6 Comments

blogposts

DEEDS NOT WORDS

November 17, 2015 — 7 Comments

blogposts

Ombudsman services under the microscope.

November 1, 2015 — 20 Comments

blogposts

Fantasy targets

October 21, 2015 — 3 Comments

blogposts

PHSO – can a dysfunctional organisation reform itself?

September 6, 2015 — 12 Comments

blogposts

The system rules ok.

July 28, 2015 — 1 Comment

blogposts

When complaint handling becomes risk analysis it has missed the point.

July 25, 2015 — 8 Comments

blogposts

Dame Julie Mellor and the ‘toxic cocktail’.

May 23, 2015 — 0 Comments

blogposts

Wriggle room lets everyone off the hook.

April 18, 2015 — 1 Comment