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1</image:title></image:image><lastmod>2026-04-02T18:03:18+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2026/03/11/phso-whistleblowers-review/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2026/03/cdd20-cartoon-5123455_1920.jpeg</image:loc><image:title>Image by Hello Cdd20 from Pixabay</image:title><image:caption>PHSO whistleblower review</image:caption></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2026/03/screenshot-2026-03-11-at-09.17.37.jpg</image:loc><image:title>Screenshot 2026-03-11 at 09.17.37</image:title></image:image><lastmod>2026-03-11T11:05:26+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2026/02/25/ill-gotten-gains/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2026/02/15-23.png</image:loc><image:title>15-23</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2026/02/screenshot-2026-02-23-at-09.13.07.jpg</image:loc><image:title>Screenshot 2026-02-23 at 09.13.07</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2026/02/screenshot-2026-02-23-at-06.59.21.jpg</image:loc><image:title>Screenshot 2026-02-23 at 06.59.21</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2026/02/screenshot-2026-02-23-at-06.57.12.jpg</image:loc><image:title>Screenshot 2026-02-23 at 06.57.12</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2026/02/comment-5.png</image:loc><image:title>comment 5</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2026/02/comment-4-.png</image:loc><image:title>comment 4</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2026/02/comment-3.png</image:loc><image:title>comment 3</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2026/02/comment-2.png</image:loc><image:title>comment 2</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2026/02/comment-1-again.png</image:loc><image:title>comment 1 again</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2026/02/screenshot-2026-02-23-at-06.27.47.jpg</image:loc><image:title>Screenshot 2026-02-23 at 06.27.47</image:title></image:image><lastmod>2026-02-28T09:31:18+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2023/01/25/mr-b-and-the-waspi-sting/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2023/01/paris-2023-01-19-manif-retraites05.jpeg</image:loc><image:title>paris-2023-01-19-manif-retraites05</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2023/01/waspi-pic.jpeg</image:loc><image:title>waspi pic</image:title></image:image><lastmod>2026-02-23T06:51:01+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/how-to-rig-an-election/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2026/02/map-of-the-count.png</image:loc><image:title>Map of the count</image:title></image:image><lastmod>2026-02-20T07:07:58+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://phsothetruestory.com/2026/02/12/end-of-life-care-is-no-joke-2/</loc><lastmod>2026-02-14T06:24:07+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/judicial-review/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/12/watchdogs.jpg</image:loc><image:title>Watchdogs</image:title></image:image><lastmod>2026-02-09T11:43:32+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://phsothetruestory.com/2025/11/14/a-cosy-chat-with-paula-sussex/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/11/screenshot-2025-11-14-at-20.14.59.png</image:loc><image:title>Screenshot 2025-11-14 at 20.14.59</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/11/screenshot-2025-11-14-at-19.03.45.png</image:loc><image:title>Screenshot 2025-11-14 at 19.03.45</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/11/paula-sussex.png</image:loc><image:title>Paula Sussex</image:title><image:caption>Paula Sussex hard at work </image:caption></image:image><lastmod>2026-02-12T11:29:21+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2025/10/21/this-idle-seat-this-hollow-ear-a-poets-reflection-on-taking-a-complaint-to-phso/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/10/woman-2377068_640.jpg</image:loc><image:title>Image by Pascal BORTOT from 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recommendation</image:title></image:image><lastmod>2025-07-15T12:36:22+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2025/07/10/the-nhs-10-year-plan/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/07/screenshot-2025-07-10-at-15.49.24.png</image:loc><image:title>Screenshot 2025-07-10 at 15.49.24</image:title></image:image><lastmod>2025-08-16T13:26:50+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2025/07/07/whats-the-point-of-the-patients-association/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/07/screenshot-2025-07-07-at-13.54.57.png</image:loc><image:title>Patients Association Supporters</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/07/screenshot-2025-07-07-at-12.07.32.jpg</image:loc><image:title>Screenshot 2025-07-07 at 12.07.32</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/07/screenshot-2025-07-06-at-15.07.52.jpg</image:loc><image:title>Screenshot 2025-07-06 at 15.07.52</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/07/screenshot-2025-07-06-at-15.07.24.jpg</image:loc><image:title>Screenshot 2025-07-06 at 15.07.24</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/07/screenshot-2025-07-07-at-11.40.07.jpg</image:loc><image:title>Screenshot 2025-07-07 at 11.40.07</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/07/screenshot-2025-07-06-at-14.06.30.jpg</image:loc><image:title>Screenshot 2025-07-06 at 14.06.30</image:title></image:image><lastmod>2025-07-07T18:18:00+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2025/06/25/it-all-adds-up-1182723/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/06/image-2.jpg</image:loc><image:title>image (2)</image:title></image:image><lastmod>2025-06-26T20:33:06+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2025/05/27/decline-in-morale-in-phso-2024-staff-survey/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/05/cover.png</image:loc><image:title>cover</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/05/4-1.png</image:loc><image:title>4++</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/05/4.png</image:loc><image:title>4+</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/05/3.png</image:loc><image:title>3+</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/05/2.png</image:loc><image:title>2+</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/05/1-1.png</image:loc><image:title>1+</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/05/1.png</image:loc><image:title>1</image:title></image:image><lastmod>2025-06-02T07:26:46+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2025/04/26/meet-paula-sussex-the-first-digital-ombudsman/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/04/image-1.jpg</image:loc><image:title>image (1)</image:title></image:image><lastmod>2025-08-18T15:45:01+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2025/04/01/ombudsman-wanted/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/03/screenshot-2025-03-29-at-19.36.35.png</image:loc><image:title>Screenshot 2025-03-29 at 19.36.35</image:title></image:image><lastmod>2025-04-03T11:51:06+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2025/03/17/a-decade-on-from-the-patients-association-damning-report-what-has-changed/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/03/10-years.png</image:loc><image:title>10 years</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/03/screenshot-2025-03-17-at-15.10.26.jpg</image:loc><image:title>Screenshot 2025-03-17 at 15.10.26</image:title></image:image><lastmod>2025-10-21T07:27:21+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2025/03/01/bbc-recognises-issues-surrounding-individual-funding-requests/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/03/david-pic.jpg</image:loc><image:title>David Czarnetzki</image:title></image:image><lastmod>2025-03-04T09:14:11+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2025/02/16/can-private-eye-finally-hold-phso-to-account/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/02/sunset-3008779_640.jpg</image:loc><image:title>sunset-3008779_640</image:title><image:caption>Image by Dimitris Vetsikas from Pixabay</image:caption></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/02/syas-no.png</image:loc><image:title>syas no</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/02/inundated.png</image:loc><image:title>Inundated</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/02/clip-.png</image:loc><image:title>clip</image:title></image:image><lastmod>2025-03-25T17:31:06+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2025/01/27/health-service-ombudsman-excluded-from-new-patient-safety-review/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/01/blindfolded-158204_1280-1.png</image:loc><image:title>wilful blindness</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/01/blindfolded-158204_1280.png</image:loc><image:title>wilful blindness</image:title></image:image><lastmod>2025-02-03T11:36:07+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2025/01/18/pacac-committee-slow-off-the-mark-recruiting-new-ombudsman/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/01/wendoline.jpeg</image:loc><image:title>Wendoline</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/01/screenshot-2025-01-18-at-16.37.33.png</image:loc><image:title>Screenshot 2025-01-18 at 16.37.33</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/01/doyle-price-screenshot.png</image:loc><image:title>doyle-price screenshot</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/01/screenshot-2025-01-18-at-16.12.09.png</image:loc><image:title>Screenshot 2025-01-18 at 16.12.09</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/01/norbots-copy.png</image:loc><image:title>norbots copy</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/01/pacac-in-manchester.jpeg</image:loc><image:title>pacac in manchester</image:title></image:image><lastmod>2025-01-28T08:15:50+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/home/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/01/number-of-investigations.png</image:loc><image:title>number of investigations</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/01/staff-to-investigation-ratio.png</image:loc><image:title>staff to investigation ratio</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2025/01/staff-numbers.png</image:loc><image:title>staff numbers</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2023/11/book-cover.png</image:loc><image:title>book-cover</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2023/10/lower-severity-injustice.png</image:loc><image:title>lower-severity-injustice</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2023/10/time-taken-to-investigate.png</image:loc><image:title>time-taken-to-investigate</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2023/10/fully-upheld.png</image:loc><image:title>fully-upheld</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2023/10/staff-numbers-1.png</image:loc><image:title>staff-numbers-1</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2023/10/stafffinvestigation-ratio.png</image:loc><image:title>stafffinvestigation-ratio</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2023/10/staff-numbers.png</image:loc><image:title>staff-numbers</image:title></image:image><lastmod>2025-01-16T16:31:10+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://phsothetruestory.com/2024/03/25/deep-dive-into-the-womens-state-pension-age-report/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2024/03/img_5816.jpg</image:loc><image:title>IMG_5816</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2024/03/cover-of-waspi-report.png</image:loc><image:title>cover of waspi report</image:title></image:image><lastmod>2024-12-23T17:32:46+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2019/11/06/waspi-women-let-down-by-phso/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2019/11/back-to-60-poster.jpg</image:loc><image:title>back to 60 poster</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2019/11/dwp-and-ice-.png</image:loc><image:title>DWP and ICE</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2019/11/phso-legal-waspi.png</image:loc><image:title>PHSO legal waspi</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2019/11/screenshot-2019-11-05-at-16.02.37.png</image:loc><image:title>Screenshot 2019-11-05 at 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association</image:title></image:image><lastmod>2018-09-28T13:50:38+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2018/06/20/just-how-independent-from-government-is-phso/</loc><lastmod>2018-07-05T08:25:55+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/just-how-independent-is-phso/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/06/14-th-june-2018.png</image:loc><image:title>14 th June 2018</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/06/sir-alex-allen-e1529396157962.png</image:loc><image:title>Sir Alex Allen</image:title></image:image><lastmod>2018-06-20T07:04:55+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://phsothetruestory.com/close-down-letter-from-phso/</loc><lastmod>2018-06-07T14:06:21+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://phsothetruestory.com/phso-and-the-flawed-review-process/</loc><lastmod>2018-06-07T14:04:25+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://phsothetruestory.com/2018/04/17/back-to-the-future-for-phso-or-is-it-ever-decreasing-circles/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/04/spin-machine.jpg</image:loc><image:title>spin machine</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/04/going-nowhere.jpg</image:loc><image:title>going nowhere</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/04/review-5.png</image:loc><image:title>review 5</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/04/review-4.png</image:loc><image:title>review 4</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/04/service-charter-data.png</image:loc><image:title>service charter data</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/04/impact-we-will-have.png</image:loc><image:title>impact we will have</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/04/2013-18.png</image:loc><image:title>2013 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policing</image:title></image:image><lastmod>2019-02-12T00:49:10+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2018/04/04/the-whole-nhs-phso-complaints-process-is-corrupt-by-design/</loc><lastmod>2023-08-20T12:20:50+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2018/04/03/thinking-of-taking-court-action-then-read-this/</loc><lastmod>2018-08-17T10:07:51+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2018/03/27/phso-ombudsman-asks-what-is-the-point-of-complaining/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/03/complainant-at-the-centre.jpg</image:loc><image:title>Complainant at the centre</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/03/lch.png</image:loc><image:title>LCH</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/03/southern-health-chart.png</image:loc><image:title>southern health chart</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/03/film-comp.jpg</image:loc><image:title>film comp</image:title></image:image><lastmod>2018-08-27T15:31:47+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2018/01/26/mr-behrens-response-to-pacac-fact-check/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/01/payments.png</image:loc><image:title>payments</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/01/phso-boat1501.jpg</image:loc><image:title>PHSO-Boat150</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/01/phso-boat150.jpg</image:loc><image:title>PHSO-Boat150</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/01/feedback.png</image:loc><image:title>feedback</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2018/01/reviews-from-annual-report.png</image:loc><image:title>reviews from annual report</image:title></image:image><lastmod>2022-11-07T08:19:39+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2018/01/23/half-hour-free-legal-advice-getting-the-most-out-of-this-time/</loc><lastmod>2018-02-06T22:13:34+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2016/01/09/ombudsman-reform-why-we-need-a-full-debate/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2016/01/mp-briefing-meeting.jpg</image:loc><image:title>MP briefing meeting</image:title></image:image><lastmod>2018-01-04T18:50:37+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2016/04/07/admit-only-what-is-harmless-complaint-handling-mantra/</loc><lastmod>2018-01-04T18:33:30+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2016/03/13/the-complainants-paradox/</loc><lastmod>2019-06-29T11:36:37+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2017/12/07/open-letter-to-phso/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2017/12/low-score-cards-2.jpg</image:loc><image:title>low score cards 2</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2017/12/low-score-cards.jpg</image:loc><image:title>low score cards</image:title></image:image><lastmod>2017-12-22T16:45:17+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2017/11/29/jeremy-hunt-goes-for-a-spin/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2017/11/two-sides.png</image:loc><image:title>two sides</image:title></image:image><lastmod>2017-12-01T14:28:52+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2017/10/09/the-public-confidence-trick/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2017/10/2016-17-jpg.jpg</image:loc><image:title>2016-17 jpg</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2017/10/95.png</image:loc><image:title>95%</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2017/10/big-brother.jpg</image:loc><image:title>big brother</image:title></image:image><lastmod>2017-11-17T18:13:13+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2014/08/08/compare-and-contrast-two-different-ombudsmen-services/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2014/08/netherlands-ombudsman.jpg</image:loc><image:title>NETHERLANDS ombudsman</image:title></image:image><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2014/08/netherlands-staff-grid.jpg</image:loc><image:title>Netherlands staff grid</image:title><image:caption>Netherlands Ombudsman staffing.</image:caption></image:image><lastmod>2017-10-02T14:00:41+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://phsothetruestory.com/2017/08/30/phso-offers-to-train-nhs-staff-to-improve-complaint-handling/</loc><image:image><image:loc>https://phsothetruestory.com/wp-content/uploads/2017/08/blind-mice.jpg</image:loc><image:title>blind 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